Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Cliente Amazon
Reviewer
5/5
Pésimo trato por parte de Amazon
La e devuelto a los diez minutos de funcionamiento en...
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cuanto le baja el nivel del combustible se para y no arranca no se puede estar repostando cada diez minutos el trato por parte de Amazon pésimo no creo que vuelva a comprar ahora me dicen después de 15 días que tengo que pagar yo los portes de devolución
One person found this helpful
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3 years ago
Mr eddie stephenson
Reviewer
5/5
Reliable
Really good strong and reliable
2 people found this helpful
3 years ago
denis buckby
Reviewer
4/5
Cutter blade
Cutter blade very inifective on briars
3 years ago
Roy Holliday
Reviewer
4/5
Would have been much more to my liking if it had been lighter
The weight of it
3 years ago
Gary Hammersley
Reviewer
5/5
Versatile and effective tool with great after-sales service
This is a versatile and...
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effective tool for all the gardening uses I have. I've had a couple of minor teething problems and I've been really impressed with great after-sales service I've had. Burrowmount have been helpful and responsive to resolve the problem
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3 years ago
Miguel Angel
Reviewer
5/5
BU-KO 76CC Soplador de Hojas con Mochila de Gasolina
Despues de un año desde la compra...
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puedo decir que es una buena maquina, potente y ligera, la uso a diario y tiene una potencia de viento buenisimo. el precio por esta potencia es inmejorable.Recomendada la compra.
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3 years ago
Kev
Reviewer
5/5
Great budget chainsaw
I bought this chainsaw primarily to cut a large stump left by...
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others to a lower level (I dug all the earth around the stump first) and in the future for me to cut logs and timber so I can turn on a lathe.It was easy to assemble & fit the chainbar and chain. Once primed, it started and ran well, and was very easy to re-start.Safety brake works well, (kicked back only once and that was my fault!)Safety kit although basic is adequate for home gardening use. The mesh face guard will stop flying debris, I have prescription safety glasses provided by employer so didn’t need the goggles.The spare chains are a bonus as well. I thought I’d get through more than 1 chain on this stump but was pleased that 1 chain was suffice - there were a lot of vertical cuts on this job and it was just starting to blunt toward the end - there is a file provided to sharpen the chain.Had to tighten the chain 3or 4 times but that is to be expected and was easy to do - (loosen the chainbar locking nuts a bit, tighten the chain and then re-tighten the nuts).Neat carry bag (but only fits chainsaw with the 16” chain fitted).Toolkit has all the appropriate tools needed.All in all, a great budget chainsaw package with everything you need to get going (except fuel & oils). It’s not a chainsaw for professional arborists or tree fellers, but certainly good enough for use in the garden.Would I recommend - absolutely.
2 people found this helpful
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3 years ago
David Winham
Reviewer
5/5
It strong and well made
Went to gather well and was very versatile
3 years ago
Raymond
Reviewer
5/5
A lovely feature for the patio
Very pleased , looks great .
3 years ago
Client d'Amazon
Reviewer
5/5
Bon rapport qualité prix, correct.
Bon rapport qualité prix, correct.
3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
One person found this helpful
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3 years ago
Blanckaert
Reviewer
5/5