Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
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3 years ago
Birgit Eileck
Reviewer
5/5
Super immer wieder gern top Qualität und top Verkäufer lg
Top Kommunikation
3 years ago
warren bradley
Reviewer
5/5
Just perfect
I cannot fault this product or their customer service I originally pur...
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chased this item before I went away on my holidays however the delivery date they specified was when I was away so I contacted them to ask if they could deliver on a specified day when I returned within 10 minutes of sending my email I had a reply stating that they would deliver on my specified day at no extra cost to myself I arrived back from my holiday and my patio heater was delivered on the day I arrived back brilliant service and the patio heater is first class simple to to put together and looks fantastic far better than my old one with the added bonus of the cover to protect the heater when not in use and it looks great.also as an added curtesy the company also contacted me to make sure that the product was delivered safely without any damage I have recommend this product to a few friends as everything from start to finish was just perfect this is how all companies should treat there customers I will certainly use again thank you.
5 people found this helpful
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3 years ago
V f
Reviewer
5/5
Aurelio julian quintana
Reviewer
5/5
Buen producto
Después de usarlo tiene mucha fuerza,Los plásticos del tubo son más bien...
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muy débiles y los del armazón más o menos, el ruido es bastante llevadero,Comodidad cuando llevas un rato con el es más bien cansado, pero si que ahà que decir que como fuerza de aire es muy bueno da gusto trabajar con ese caudal de aire. Seguiré usándolo y esperemos que no tengamos fallos buena compra.
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Great quality
Great value and quality
3 years ago
Chris
Reviewer
5/5
Good value would recommed but be careful when operating
BU-KO are great value tools...
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I also have a BU-KO backpack leaf blower working hard for two years with little maintenance. I like this hole auger it's great value with all the accessories needed to go to work.But remember it's a Auger they can do real damage to the operator if used incorrectly so if in doubt don't buy it just get a professional to make your holes
2 people found this helpful
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3 years ago
Toutou
Reviewer
5/5
Bien
Bien
3 years ago
Miguel P.
Reviewer
5/5
Potente
La compré con miedo al leer que algunas personas habÃan tenido problemas con e...
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l arranque. No sé si sus unidades estaban mal o no ejecutaban algún paso del "ritual" de arranque correctamente.Llevo usándola todo el mes de julio y solo puedo hablar bien de ella: arranque estupendo, potencia sobrada...Por poner alguna pega serÃa que huelen bastante los gases de escape. No puedo cogerla 2 minutos para limpiar la entrada de casa y después no pasar por la ducha. Siempre uso mascarilla para evitar dichos gases.En todo caso hasta ahora solo puedo hablar bondades de esta sopladora. Si sigue asà de bien durante años, haré otra review.Edito tras medio año de uso (diciembre 2021). Sigue funcionando muy bien. Sólo es achacable el excesivo ruido (me pongo tapones bajo los protectores auditivos) y el olor a combustión que se impregna por toda la ropa y el pelo obligándote a ducharte según la dejas. Todo lo demás muy positivo en cuanto a potencia y fiabilidad.
5 people found this helpful
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3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Excellent customer service
The item arrived with a small fixing plate for the guard...
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missing so contacted the seller. They couldn’t have been more helpful or quicker to respond with the missing part arriving the next day.Can’t believe the value for money in this item. The wire brush is £20 and it comes with a cutter and two cord reels. Really happy with my purchase and with the seller
One person found this helpful
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3 years ago
Judith Dickinson
Reviewer
4/5
Gas heater
For those cool evenings however it doesn’t push out a lot of heat ( need...
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to be very close to the heater). There are some sharp holes along the bottom (? Air vents ) which we find a hazard as we have a young grand daughter who got her finger cut in one of them despite the cover being on - as it rides up ( heater was off at the time ) she is never around when it is on. But the holes are razor sharp the damage could have been worse !!
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3 years ago
Jonathan Campbell
Reviewer
5/5
Fantastic heater. Glass broke but supplier was brilliant to deal with
Really beauti...
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ful outdoor heater that has good heat. Easier to assemble than you would think. Glad fluke broke after 3 uses but supplier were really efficient and sent out a brand new glass flume free of charge (that was better than the original as it came in one piece). The odd manufacturing default will happen with these things so great to know that the vendor is so easy to deal with. Would definitely recommend and I may buy a second!
One person found this helpful
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3 years ago