Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Janis Kagis
Reviewer
5/5
Good
Ok
3 years ago
Jim Barry
Reviewer
5/5
Starts first time
Very powerful and lightweight
3 years ago
James Ward
Reviewer
5/5
Top chainsaw top customer care
This chainsaw is one of the first cutting chainsaws ...
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all these chainsaws are tested before they are sent out when I got the chainsaw the chainsaw brake would not work so when I put the chainsaw on the ground it vibrated and tipped over and broke the cover I rang up the company they stopped at until I got replacement cover they kept checking with me rang and did not charge me for replacement cover this is a top store top chainsaw chainsaw brake is working now with replacement cover extra parts I will order again from the store I recommend it to anyone customer service A1
One person found this helpful
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3 years ago
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
John McCarten
Reviewer
5/5
Brilliant piece of Kit worth every penny.
Part not fitting initially, contacted the...
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m and two days later new part arrives by post, that is spot on amongst a minefield of bad suppliers, it's a breath of fresh air.Tried out the chainsaw with high branches 2-3" diameter no problem, (need a hard hat and goggles) not tried other accessories but can't see any problem on top of all that starts first pull.One of the best gardening tools ever bought, hats off to Bu-KO. No hesitation in buying anything else from them as the product and service is second to none.
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3 years ago
Cliente Amazon
Reviewer
5/5
Ok
Ok
3 years ago
Amazon Customer
Reviewer
5/5
Excellent product wonderful customer service
A great patio heater with overall heat...
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ing generating heat over a wide distance Customer service 2nd to none I had a small problem mainly my own fault and it was sorted within days My only concern is instructions could be better ie pointing out magnetic bar points forward to attach door panel
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3 years ago
Con Kiely
Reviewer
5/5
Five Stars
Excellent
3 years ago
cristinaeibar
Reviewer
5/5
Perfecto! y sobre todo el vendedor
Hola.La maquina perfecta, pero queria recalcar que ...
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el vendedor ha sido muy amable, ya que me habia ido de vacaciones y no habia nadie en casa y se ha preocupado de contactar conmigo y llegar a un acuerdo para entregarlo 10 dias mas tarde.La maquina llego el dia acordado y funciona perfectamente. Calidad -precio perfecto, no se puede pedir mas.Muchas gracias y lo recomiendo.
4 people found this helpful
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3 years ago
Kraus
Reviewer
5/5
Excellent rapport qualité prix
Excellente machine, facile à prendre en main. Après 30 ...
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min d'utilisation, le support du bras à cassé. Suite à un courrier avec le vendeur, celui-ci m'a renvoyé la pièce défectueuse très rapidement.Je recommande cette machine ainsi que le vendeur.Très satisfait de mon achat.
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3 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
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au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
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3 years ago
Blanckaert
Reviewer
5/5
3 years ago