JohnMcdowall
Reviewer
5/5
Power it has. I use it for felling and cutting my firewood.
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
11 months ago
Birgit Eileck
Reviewer
5/5
Super immer wieder gern top Qualität und top Verkäufer lg
Top Kommunikation
3 years ago
Leonard
Reviewer
5/5
Gas Primer is in a hard to go to location
First putting everything together was th...
Show More
Show More
e easiest part.Second the mixing of fuel took out the quests work with the Gas mix bottle that was providedThird. Had to place the Leaf Blower up on a high table to actual see the gas primer (just a bit larger than a €0.2 cent piece. Since my fingers are short almost impossible for me to primer the leaf blower. However I found a solution by using the spark plug wench that was included.But a very Powerful Machine
Show Less
Show Less
3 years ago
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
Show More
Show More
sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
Show Less
Show Less
3 years ago
M Weselby
Reviewer
5/5
Does what it says on the tin..
Bought as we had a number of deep holes for a lot of...
Show More
Show More
fence posts..the box was damaged upon receipt, thankfully nothing missing or damaged. It starts easily, does what it's designed to do quickly. Let's hope it stands up to a lot of use .only time will tell, recommended...
Show Less
Show Less
3 years ago
peterin78
Reviewer
5/5
Amazon Customer
Reviewer
5/5
One happy husband
Brought for my husband for Xmas he’s well pleased with it
3 years ago
Denis Krüger
Reviewer
5/5
Viel zu laut
Gute Leistung
3 years ago
Toutou
Reviewer
5/5
Bien
Bien
3 years ago
Anne-marie
Reviewer
5/5
Time saving
Fence posts
3 years ago