morlot
Reviewer
5/5
Qualite/prix
Produit très performant ,un peu lourd
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
Show More
Show More
th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
Show Less
Show Less
3 years ago
Lea Milligan
Reviewer
5/5
Sylke
Reviewer
5/5
Schrott beim 3.anmachen
Im Grunde ok, aber beim 1.Gebrauch und beim 3.Anziehen, hat is...
Show More
Show More
t die Rückholfeder des Starters hängen geblieben und die ganze Automatik hat sich bei laufenden Motor in ihre Einzelteile zerlegt! Konnte gar nicht so schnell das Gerät abstellen, die Metall auf Metall Zerstörungsgeräusche klangen nicht gut!!!
One person found this helpful
Show Less
Show Less
3 years ago
Richard Hope
Reviewer
5/5
Great product
Very good product, easy assembled.
3 years ago
C dodelé
Reviewer
5/5
Retour / Echange ou remplacement gratuit
La poignée (18) avec interrupteur est cassée ...
Show More
Show More
au niveau du collier (14) pour interrupteur,, je souhaite qu'on me remplace cette pièce , c'est tout , je ne veut pas retourner l'ensemble de l'appareil qui me semble correct au contrôle de réception de ce jour (16/02/2021)
2 people found this helpful
Show Less
Show Less
3 years ago
mrs j hogan
Reviewer
5/5
Great value
Great power in it. Excellent value for money
3 years ago
D.Lawson
Reviewer
5/5
Well worth the money
This was far better than my expectations. Comes with everythin...
Show More
Show More
g you need including a small tool kit fuel mixing bottle and funnel. Slight issue with the handle screws but easily resolved. Started first time following the instructions, I bought the extra extensions poles and when all used it can be difficult to move but that is expected. I would highly recommend this product for ease of use, value for money but also really good quality.
Show Less
Show Less
3 years ago