coleys4
Reviewer
5/5
Excellent Heater
Easy to build - worked first time
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
mr john potter
Reviewer
5/5
Good service
Works very well
One person found this helpful
3 years ago
JORDI LA-ROSA LLADÓS
Reviewer
5/5
S1000rr
Reviewer
5/5
Trés bien
Trés bon produit, pour le prix, j'aimerai qu'il prenne un peu plus de tour, ...
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mais souffle trés bien, mieu que le styl de mon pere prévu pour les cantoniers.Plastiques de moins bonne qualité que le stil, mais on peut pas tout avoir, pour 2h00 non stop puis 15 min toutes les semaines, il fonctionne trés bien, je recommande. Facile à monter
One person found this helpful
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3 years ago
serge rex
Reviewer
5/5
Après 2 utilisation très bien.
Soufflage feuille et terrasse et allées. Trés bien.
3 years ago
Colin Reeves
Reviewer
4/5
Beautiful Patio Heater
Product is beautifully designed and looks amazing and certai...
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nly compliments my decking. Easy to build but takes a couple of hours to ensure everything is done correctly. Very good heat off the unit and because it is on wheels - you can move it around and place it where you like! Only fault on the unit after unpacking was that the top cover - the heat reflector was bent around the corners. But a few minutes with a set of pliers helped to straighten it out and to get it to an acceptable level.. though not perfect. The unit comes with a handy outdoor cover. After unpacking I noticed that some of the stitching around one of the corners had come undone.. but a needle and thread soon repaired this. The zip also does not fully go down to the bottom of the unit - as you can see on my picture. You also have to use a small step ladder to fit the cover - as the heater is quite high! But overall - pleased with my purchase and look forward to having many enjoyable nights outside with it.
41 people found this helpful
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3 years ago
Anne-marie
Reviewer
5/5
Time saving
Fence posts
3 years ago