Ana maria
Reviewer
5/5
Perfect. Heat the atmosphere. It is ideal for a covered terrace. Let's hope the bottle doesn't burn ...
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out too soon!!
The shipment arrived before time but with the box totally broken. As usual, some pieces were missing; the most important: the mounting screws. Contacted the seller, he was sorry for what happened and they sent me the parts that were lost. Communication, then, excellent.
Assembly more or less easy, although it took time.
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11 months ago
jalex.jason
Reviewer
5/5
Works well starts one.
Beware if you use it on unknown soil it's not for a small or medium sized pe...
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rson to use.
It will snap your spine, it's ideal for two guys or a tank due to the torque produced.
If it's stone ground do some test holes first. And rest between ten to twenty holes.
Always use extension bar never put on the ground low or expect to be on your A..e
We love it.
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11 months ago
Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
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3 years ago
Alan Gudgeon
Reviewer
5/5
Stated up strait away good product
Liked
3 years ago
Mark
Reviewer
5/5
Great product and service
Very glad I purchased this heater, it looks great and gen...
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erates good heat. We’ve even managed a couple of evenings sitting out in the freezing cold in December with it. Neighbours have commented on how nice it looks. Easy enough to put together although will take a bit of time but don’t let that put you off. After sales service has been really good too, had heavy winds which caused the heater to blow over and the glass tube smashed. They replaced it free of charge immediately, didn’t even expect them to. Don’t bother looking elsewhere!
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3 years ago
Peter Forshaw
Reviewer
5/5
5 STAR CUSTOMER SERVICE!!!!!!
Very good product.Initially had a problem with the gl...
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ass tube supplied in 2 sections. Rang customer service explained the issue and they replaced it with a single full length tube without hesitation. After a year I required a replacement cover which again was replaced without question. 5 star customer service!!!!!
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3 years ago
TEODOR CORNILA
Reviewer
5/5
Quality
3 years ago
Jose G.
Reviewer
5/5
Su gran potencial
Ba perfecta un cañón de aireUn poco ruidoso y consume bastante
3 years ago
Andrew
Reviewer
5/5
Recommended buy!
Well let's start with the positives, when all assembled and switch...
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ed on it is a stunning looking heater that also does a gorgeous ambient light feature And you can feel the warmth too.The customer service is great and your problems or queries are resolved witching 24 hrs which is great by anyone's standards.Cons or should I say not so positive is 1 instructions would be better if there was a YouTube clip to follow as paper instructions aren't crystal clear and 2 I'd advise wear gloves when assembling as remember you are handling precision cut metal that can easily slice your fingers (experience talking here haha). 3 is not the heater it's self but the con artist people that sell you the gas cylinders at the garages (£85 for 16kg).Also I advise to store the heater either in a building/shed or strapped to a wall as it is a big item so high winds are not it's friend.I would definitely recommend this product.
33 people found this helpful
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3 years ago
paul
Reviewer
2/5
very difficult to manouver
It must be noted that this product is extremely tall and...
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top heavy so should be secured if being left out side....it is extremly difficult to maouver when gas is inside as the cylinder keeps sliding around and because it is so tall. The heat out put is small..
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3 years ago