Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
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3 years ago
Janis Kagis
Reviewer
5/5
Good
Ok
3 years ago
Mr Michael J Glynn
Reviewer
5/5
Excellent Strimmer
Value for money
3 years ago
Peter Forshaw
Reviewer
5/5
5 STAR CUSTOMER SERVICE!!!!!!
Very good product.Initially had a problem with the gl...
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ass tube supplied in 2 sections. Rang customer service explained the issue and they replaced it with a single full length tube without hesitation. After a year I required a replacement cover which again was replaced without question. 5 star customer service!!!!!
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3 years ago
Carl Dodd
Reviewer
5/5
Awesome piece of machinery
Excellent Product Value For Money comes with safety ppe ...
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which is really good safety first is always the saying the machi e is tough and powerful gets the job done easy to assemble and to you use if anyone buys this product the run I on the engine let it tick over for the first 5 mins once started then go easy on the use to start with hope this will help other buyer and for BU-KO Power keep up the good work burromount is a great seller strimmer arrived 2 days earlier than expected 5 stars to you
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
TEODOR CORNILA
Reviewer
5/5
Quality
3 years ago
Amazon Customer
Reviewer
4/5
Looks fantastic, performs well and is great value for money.
After admiring the des...
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ign abroad we chose this based on the reviews, appearance and price. Yes, it takes a while to assemble and some metal edges are sharp but overall the quality is good. It’s sturdy, throws a good heat over a decent area and is a real showpiece in the garden.
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3 years ago
Client d'Amazon
Reviewer
5/5
Très déçue de cet achat , et A pas acheter
J'ai acheté ce souffleur , que des problème...
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s , arrivé avec pieces casser , dès la première fois que je me en sert , le cache en plastic arrière moteur derniere Echappement fond et prend feu , à cause du mauvais joint pare flamme de l'échappement , vraiment déçue et fait beauxoup de bruit en marche , de plus article pas identique à la photo .Attend la réponse du vendeur au sujet de ces divers problèmes.Nouveau problème avec ce souffleur , joint d'échappement qui s'effrite et qui fait fondre le cache moteur arrière , je déconseille cet achat , de plus le vendeur est de mauvaise foi , je lui envois les photos , il repond message vide , super vendeur , A fuire ce vendeur
6 people found this helpful
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3 years ago
cristinaeibar
Reviewer
5/5
Perfecto! y sobre todo el vendedor
Hola.La maquina perfecta, pero queria recalcar que ...
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el vendedor ha sido muy amable, ya que me habia ido de vacaciones y no habia nadie en casa y se ha preocupado de contactar conmigo y llegar a un acuerdo para entregarlo 10 dias mas tarde.La maquina llego el dia acordado y funciona perfectamente. Calidad -precio perfecto, no se puede pedir mas.Muchas gracias y lo recomiendo.
4 people found this helpful
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3 years ago
Andrew
Reviewer
5/5
Recommended buy!
Well let's start with the positives, when all assembled and switch...
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ed on it is a stunning looking heater that also does a gorgeous ambient light feature And you can feel the warmth too.The customer service is great and your problems or queries are resolved witching 24 hrs which is great by anyone's standards.Cons or should I say not so positive is 1 instructions would be better if there was a YouTube clip to follow as paper instructions aren't crystal clear and 2 I'd advise wear gloves when assembling as remember you are handling precision cut metal that can easily slice your fingers (experience talking here haha). 3 is not the heater it's self but the con artist people that sell you the gas cylinders at the garages (£85 for 16kg).Also I advise to store the heater either in a building/shed or strapped to a wall as it is a big item so high winds are not it's friend.I would definitely recommend this product.
33 people found this helpful
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3 years ago
Simon Charman
Reviewer
5/5
Superb Value
Excellent quality products at competitive prices, very impressed!
3 years ago
Raymond
Reviewer
5/5
A lovely feature for the patio
Very pleased , looks great .
3 years ago
Colin Reeves
Reviewer
4/5
Beautiful Patio Heater
Product is beautifully designed and looks amazing and certai...
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nly compliments my decking. Easy to build but takes a couple of hours to ensure everything is done correctly. Very good heat off the unit and because it is on wheels - you can move it around and place it where you like! Only fault on the unit after unpacking was that the top cover - the heat reflector was bent around the corners. But a few minutes with a set of pliers helped to straighten it out and to get it to an acceptable level.. though not perfect. The unit comes with a handy outdoor cover. After unpacking I noticed that some of the stitching around one of the corners had come undone.. but a needle and thread soon repaired this. The zip also does not fully go down to the bottom of the unit - as you can see on my picture. You also have to use a small step ladder to fit the cover - as the heater is quite high! But overall - pleased with my purchase and look forward to having many enjoyable nights outside with it.
41 people found this helpful
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3 years ago