Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
martyn appleton
Reviewer
5/5
Jim Barry
Reviewer
5/5
Starts first time
Very powerful and lightweight
3 years ago
Amazon Customer
Reviewer
3/5
Hard to assemble/ sharp metal causes cuts
First off it looks great now it’s actual...
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ly assembled- 3 hours hard labour .The product is very hard to put together & the instructions have lots missing & forget to tell you bits , thus making you have to take bits apart to actually finish it , the sheet metal is RAZOR SHARP - several cut fingers & knuckles later , *this should come with a safety warning .Now it’s up & on it looks great & nice & warm
9 people found this helpful
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3 years ago
Mark
Reviewer
5/5
Great product and service
Very glad I purchased this heater, it looks great and gen...
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erates good heat. We’ve even managed a couple of evenings sitting out in the freezing cold in December with it. Neighbours have commented on how nice it looks. Easy enough to put together although will take a bit of time but don’t let that put you off. After sales service has been really good too, had heavy winds which caused the heater to blow over and the glass tube smashed. They replaced it free of charge immediately, didn’t even expect them to. Don’t bother looking elsewhere!
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3 years ago
Baluarte Rym s.l
Reviewer
5/5
Miss Millie
Reviewer
5/5
She's a beast.
Bought the BUKO power 52cc 2in1 strimmer/brush cutter for my husband...
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as an anniversary present.When he opened the box all the loose parts looked abit daunting but once they were all laid out on the floor it was pretty obvious what parts went where.It's alittle on the heavy side but once it's attached to the harness my husband said that you dont realise the weight of it.We have an orchard that's over grow with nettles, brambles, grass etc and with the 3 pronged blade on, this beast ate through all of it without fail.Fuel consumption is good.Only disappointment is that it doesn't come with any starter 2 stroke oil. But that's not the end of the world. All in all this machine is a beast, makes easy work of strimming over grow areas. I Think my husband loves it more than me lol.
One person found this helpful
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3 years ago
fº JAVIER
Reviewer
5/5
todo perfecto
todo bien
3 years ago
peterin78
Reviewer
5/5
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago
Gill
Reviewer
5/5
Fabulous Patio Heater!
Bought this to go on our patio next to the hot tub. Looks fa...
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bulous and gives out just the right amount of heat to keep us warm when we get out of the hot tub. We will get lots of use out of this, not just by the hot tub but also on the patio - it’s portable (needs 2 people) - has lockable wheels. Fast delivery and I made some enquiries with the seller - received very fast and efficient responses. Don’t look any further!
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3 years ago
Stephen
Reviewer
5/5
Excellent service and machine. Bought one last Thursday, easy to assemble, put in petrol mix, primed...
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and started first pull and did so on every restart. Wickedly powerful machine and did my job with ease - reseeding my lawn. Light and easy to carry. Easy to remove the blades for cleaning. If I had to pick a downside it would be it's loud, like a chainsaw so hope you are on good terms with the neighbours! Customer service was brilliant and would buy from shoponlineeu again, thanks.
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4 years ago