ChrisH
Reviewer
3/5
11 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
coleslawbogusiewicz
Reviewer
5/5
Very good product, great seller, perfect communication with the customer.
I recommend
11 months ago
Vicky
Reviewer
4/5
Stephanie Townsend
Reviewer
5/5
DPD delivery was not very good
The product is exactly what we required.The delivery...
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and the time i wasted waiting in for it to be delivered by DPD was the problem told me a date and did not arrive said it would be by 8 pm that day so i waited in all day and it did not arrive until 5 days later.
One person found this helpful
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3 years ago
Cliente Amazon
Reviewer
5/5
Pésimo trato por parte de Amazon
La e devuelto a los diez minutos de funcionamiento en...
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cuanto le baja el nivel del combustible se para y no arranca no se puede estar repostando cada diez minutos el trato por parte de Amazon pésimo no creo que vuelva a comprar ahora me dicen después de 15 dÃas que tengo que pagar yo los portes de devolución
One person found this helpful
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3 years ago
Alain
Reviewer
5/5
El producto es de mala calidad y el vendedor no respeta la garantÃa Europea
Estoy muy ...
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decepcionado por partida doble. El producto sufrió dos averÃas los primeros 14 meses. Varias protecciones se soltaron y se cayeron los tornillos. La segunda averÃa se debió a un mal diseño de la correa para arrancar el aparato. Esta se partió.Me puse en contacto con el vendedor para reparar el aparato y me dijeron que ya no estaba en garantÃa. Les indiqué que en Europa la garantÃa por ley es de dos años y asà lo indica también la propia ficha del vendedor. A pesar de estar cometiendo una ilegalidad, no quisieron reparar el aparato. Nunca más con este vendedor. Muy decepcionado también con Amazon que permite que algunos vendedores como éste engañen a sus clientes.
One person found this helpful
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3 years ago
Amazon Kunde
Reviewer
5/5
Effektiv und gutes Preis leistungsverhältnis.
Praktisch im Rucksack zu arbeiten.
3 years ago
Baluarte Rym s.l
Reviewer
5/5
Cliente Amazon
Reviewer
5/5
FERNANDO MATINEZ RAMOS
Reviewer
5/5
Cumple expectativas
Buena relación calidad/precio
3 years ago
D.Lawson
Reviewer
5/5
Well worth the money
This was far better than my expectations. Comes with everythin...
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g you need including a small tool kit fuel mixing bottle and funnel. Slight issue with the handle screws but easily resolved. Started first time following the instructions, I bought the extra extensions poles and when all used it can be difficult to move but that is expected. I would highly recommend this product for ease of use, value for money but also really good quality.
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3 years ago
Raymond
Reviewer
5/5
A lovely feature for the patio
Very pleased , looks great .
3 years ago
Matthias
Reviewer
5/5
Billige Qualität!
Simpel beim Zusammenbau. Gebläse funktioniert gut. Leider ist die Ma...
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terialqualität echt nicht gut. Jetzt nach einer Saison hat sich am oberen Gummipuffern (Viberationsschutz) der Kleber gelöst und das ganze Gerät hängt nach hinten runter...Ist eine Frage der Zeit das es beim Tragen ganz abfällt!! Warum klebt man sowas?!?!? Werde den Hersteller kontaktieren...bin gespannt
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3 years ago
Bryan Pegg
Reviewer
5/5
BU-KO Patio Heater
...
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The media could not be loaded.
Despite waiting a while for arrival of this item, which we knew about from the start, the heater did in fact turn up 10 days earlier than expected.The heater is fantastic as is the little Bluetooth speaker which although small belts out the sound.My only criticism i have and it is only a small one, the instruction booklet although informative the diagrams are small and sometimes difficult to understand, the video that was emailed to me as part of the order invoice, is much easier to watch and follow.Since i posted my video on social media a few have my friends have asked me loads of questions about my patio heater and where i had purchased it from.All in all a fantastic Patio Heater which does exactly what i wanted it to do.Great customer service and always kept up to date with product shipping.Well done.
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3 years ago
jeathinder khakh
Reviewer
5/5
Great product and excellent customer service
This outdoor Heater is fantastic, and ...
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would recommend it to everyone, looks amazing in the garden, the only thing I would say is to ask for a video to build it . I spoke to someone called Micheal from burrowmount ,who has been fantastic, sent me the videos, and is there for you step by step , never mind ten out of ten , he definitely deserves hundred out of hundred . The heat from the heater is fantastic, I would recommend this product to everyone, and well worth the money
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3 years ago