Robert hilton
Reviewer
4/5
Great value
Great product
3 years ago
Amazon Customer
Reviewer
5/5
One happy husband
Brought for my husband for Xmas he’s well pleased with it
3 years ago
Carl Dodd
Reviewer
5/5
Awesome piece of machinery
Excellent Product Value For Money comes with safety ppe ...
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which is really good safety first is always the saying the machi e is tough and powerful gets the job done easy to assemble and to you use if anyone buys this product the run I on the engine let it tick over for the first 5 mins once started then go easy on the use to start with hope this will help other buyer and for BU-KO Power keep up the good work burromount is a great seller strimmer arrived 2 days earlier than expected 5 stars to you
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3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Alain
Reviewer
5/5
El producto es de mala calidad y el vendedor no respeta la garantÃa Europea
Estoy muy ...
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decepcionado por partida doble. El producto sufrió dos averÃas los primeros 14 meses. Varias protecciones se soltaron y se cayeron los tornillos. La segunda averÃa se debió a un mal diseño de la correa para arrancar el aparato. Esta se partió.Me puse en contacto con el vendedor para reparar el aparato y me dijeron que ya no estaba en garantÃa. Les indiqué que en Europa la garantÃa por ley es de dos años y asà lo indica también la propia ficha del vendedor. A pesar de estar cometiendo una ilegalidad, no quisieron reparar el aparato. Nunca más con este vendedor. Muy decepcionado también con Amazon que permite que algunos vendedores como éste engañen a sus clientes.
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Great quality
Great value and quality
3 years ago
Sarah
Reviewer
5/5
Absolutely love it
Excellent, for a start it arrived two weeks earlier than expecte...
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d.It did take a couple of hours to put together. But we absolutely love the patio heater, with the uncertain times that we are living through and with me working from home must days, to relax I like to get out and spend time in the garden. The patio heater means that I will be able to spend all dry evenings through the autumn/winter in the garden. The heat that it gives off is fantastic, the weather is not cold enough to use it on full power.
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3 years ago
david grundy
Reviewer
5/5
A decent chainsaw
As long as you grease the chain before use you wont have any pro...
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blems. I put the 16" bar on first and cut 14" logs with ease, both across grain and with grain. Overall a very good buy and I would recommend the 62cc to anyone. Just cut 25 logs all sizes from 8" to 18" into 11" lengths just over 100 pieces ready for log splitter. Perfect and still sharp.
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3 years ago
Ally Bongo Brain
Reviewer
5/5
Great value for the quality you get.
What can I say but delivery super quick. Produ...
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ct came with very easy instructions and Safety guidance when setting up and starting for the first time. Straight forward to assemble and very sturdy once put together. I have a field and a hill that has seen off a couple of strimmers over the years. Great value for its money, plus safety equipment that comes with it is standard but good. And this is from a Health and Safety Advisor.
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3 years ago
Bruce Burgoyne
Reviewer
5/5
Looks great & an excellent product
We have found this to be a really excellent ...
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product and have really enjoyed having it since the end of 2020.It also looks fantastic when it is working.The customer service from Regine at Burrowmount has been really excellent and very much appreciated
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3 years ago
Adrian Goggin
Reviewer
5/5
Good product, great visually, absolutely amazing after service care.
I very rarely ...
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write reviews, only if something good, or bad, really stands out which is the case here. Firstly the negative, the first time we used the patio heater the glass tubes cracked, however the service provided after I contacted them was absolutely stunning. Speedy email responses, which switched to mobile calls with their specialist who quickly diagnosed the issue and sent through a new glass tube and some additional dropper screws to allow more air through which has worked really well.The patio heater itself is very eye catching and generates a fair amount of heat, I'm not convinced that the Bluetooth speaker is worth the additional cost as it's very fragile and tinny but that is a small thing.However to end on a positive, I would recommend that you can purchase this eye catching product and still be very reassured by the fact that should there be an issue the post sale support is fantastic.
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3 years ago
Michelle Page
Reviewer
5/5
Beautiful Patio Heater
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Love this patio heater, it looks amazing in my garden, the heat output is perfect and has kept us warm on cold nights. I'm so pleased I bought this, it's perfect.Customer service has been the best. Delivery was quick, I had the heater within days of ordering.
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3 years ago
Ijarnold
Reviewer
5/5
Superior patio heater
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Excellent patio heater well worth paying the extra for this superior looking machine. A talking point on any patio. Looks amazing when lit and when dark just looking at it you feel warm!Took about 2 hours to put together not rushing and maybe a beer or two in between. Burrowmount the suppliers were second to none, had a tiny issue of a missing nut, contacted them had a speedy response and was sorted immediately. Would highly recommend this supplier and product especially as we are all going to be spending more time in our own outdoor area. You would not be disappointed.This was a 40th birthday present for the man who has everything..... and he loved itIrene Essex
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3 years ago