Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
11 months ago
Deanne nugent
Reviewer
5/5
Llegó a tiempo previsto. Facil de montar, solo hay que conectar tubos y añadir mezcla de gas y aceit...
Show More
Show More
e. 6 o 7 tiras de la cuerda y arrancó. Tiene potencia. 200 metros de jardin en 5 minutos. Y tengo arboles de paraiso (con 10 mil bolitas) y encinas con todo su flor y hojas. Funciona bien con cesped artificial y jardineras. Pesa un poco pero no lo voy a usar todo el dia. Cable para parar el motor estaba desconectado y no podia apagarlo. Solucionado con solo volver a conectar cable. Lo recomiendo por su precio y potencia.
Show Less
Show Less
11 months ago
Miguel
Reviewer
5/5
Corrijo: Anclajes de motor se despegaron en un año. PERO ME ENVÍAN LA PIEZA.
EDITO: ME...
Show More
Show More
ENVIARON LA PIEZA A CASA SIN COSTE. BIEN HECHO.De los tres soportes que anclan el motor a la "mochila" (dos abajo y uno arriba), después de un año de uso, el de la parte superior se ha despegado sin más, la pieza de goma se ha separado de la de metal (ver fotos). A consecuencia de ello, el motor se "balancea" y arriesga a caer al suelo, por lo que no puede usarse, es peligroso. El producto sigue estando en garantía porque lo compré hace menos de dos años. ¿Cómo puedo hacer para solicitar sustitución o reparación en servicio técnico?
Show Less
Show Less
3 years ago
Aurelio julian quintana
Reviewer
5/5
Buen producto
Después de usarlo tiene mucha fuerza,Los plásticos del tubo son más bien...
Show More
Show More
muy débiles y los del armazón más o menos, el ruido es bastante llevadero,Comodidad cuando llevas un rato con el es más bien cansado, pero si que ahí que decir que como fuerza de aire es muy bueno da gusto trabajar con ese caudal de aire. Seguiré usándolo y esperemos que no tengamos fallos buena compra.
One person found this helpful
Show Less
Show Less
3 years ago
peter janssen
Reviewer
5/5
alles besten
super gute leistung
3 years ago
Frank Tschäpe
Reviewer
5/5
Die Lieferung ist unvollständig
Kann das Produkt nicht einsetzen
3 years ago
jacqueline rogers
Reviewer
5/5
Lovely heater
Been wanting one of these heaters for a year now and was very pleased...
Show More
Show More
with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall .... comes with a good quality cover to protect when not in use ... I had a few issues on how to get the ignition to work so I contacted customer service - I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
Show Less
Show Less
3 years ago
Kerry
Reviewer
5/5
Fantastic find, love it!
What a great find! This patio heater has brought our patio...
Show More
Show More
to life, no more cold evenings and heading indoors when the sun goes down, we have had some great evenings enjoying the heat and ambiance provided by this heater. It is the talk of our friends and we have shared the link on numerous occasions to others who love it as much as we do. Easy to put together and use, the cover provided is a great addition keeping it looking like new. The photos don’t do it justice but gives you a feel for how it looks. We have not needed to use it on full heat as it kicks out so much heat, making it efficient to run as well. Great product and superb communication while awaiting delivery, thank you.
Show Less
Show Less
3 years ago
Wayne Osullivan
Reviewer
5/5
Excellent value for money.
Bought it yesterday it arrived safely today easy enough ...
Show More
Show More
to put together but you MUST follow instructions on how to start it if you do that it starts no problem if you don't you will either flood it or it will get air locked I'm using chainsaws for 40 years and it's as good as anything out there at a fraction of the cost it will cut any kind of timber big or small in my opinion, with 4 chains and 2 bars how could anyone go wrong.
2 people found this helpful
Show Less
Show Less
3 years ago
Matthew
Reviewer
5/5
Great Product
Firstly great product and first class after sales, After six months a...
Show More
Show More
part became faulty, Within 2 two hours of contacting the company a full reply come and within 48hours a replacement part delivered. The product and after sales are second to none and wouldn't hesitate in recommending the product.
Show Less
Show Less
3 years ago
harry
Reviewer
5/5
Utilisation sans problèmes
Colis complet et en bon état, Quelques difficultées au mont...
Show More
Show More
age mais rapidement résolues, fabrication du mélange huile, essence facile grâce au bidon doseur, démarrage et prise en main facile, un peu lourd mais bien équilibré donc pas trop de fatigue. À voir pour la fiabilité dans le temps, depuis sa mise en route 3 utilisations, donc pas assez de recul pour juger de sa fiabilité. Produit que je pourrais recommander
Show Less
Show Less
3 years ago
Miguel Alarcón
Reviewer
5/5
Cumple su función sin problemas
Si aceptable cumple mis expectativas
3 years ago
leslie johnson
Reviewer
5/5
Good product
Easy assembly
3 years ago