StewartGreen
Reviewer
4/5
A good powerful machine. Easy to assemble and easy to start. Very good value for money and the ear d...
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efenders do the job well. Comes with good supply of chains in both sizes. Makes easy work of big logs. Customer services fantastic when I had a little trouble with pull cord, and immediately sent a replacement.
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11 months ago
Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
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I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
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3 years ago
Mr C.
Reviewer
5/5
Stylish
I bought this heater to allow us to drag out the evenings in the garden wit...
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h a little heat, and on that front, this heater delivers. Once it gets going, the output from this is excellent. It is very easy to use, and adds a lot of style to the garden. One minor point to note is that the instructions are not quite so clear, however there is a YouTube video from the manufacturer that clarifies everything, so I would advise watching that before set up. Overall, this heater is great and I am very happy with it. To add one last comment, the customer services team are especially supportive! I had an incident where the heater was blown over by unexpected winds, and the team very kindly sent out replacement parts to assist. Do tie down the heater when not in use. I learnt the hard way!
One person found this helpful
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3 years ago
Janis Kagis
Reviewer
5/5
Good
Ok
3 years ago
Dale Edwards
Reviewer
4/5
Hard to assemble but looks good at the end
Just as everyone else states regarding e...
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recting the heater it took me around I'd say the 5 hour mark as many of the instructions are in my opinion missing or in the wrong order.The heat output is good and does look pretty classy. I would recommend this heater as it does a Good job, I'm no novice at putting bits together but this was a challenge, I'd give plenty of time
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3 years ago
Cliente Amazon
Reviewer
5/5
Ok
Ok
3 years ago
Richard Hope
Reviewer
5/5
Great product
Very good product, easy assembled.
3 years ago
Amazon Customer
Reviewer
5/5
Great quality
Great value and quality
3 years ago
Jim redmond
Reviewer
5/5
Great tool
Fantastic value for money works and starts very well. I mentioned a slig...
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ht problem to them that really I was prepared to live with. They phoned me and insisted on sending out a replacement chain brake.Great old fashioned customer service.Kind regards Jim redmondBirmingham
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3 years ago
Jane Nelson
Reviewer
3/5
Good value but instructions are not clear enough. No video included as advised when purchasing
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Good value and looks good. Easy to ignite but only criticism is that instructions are not very clear and pictures/print are too small to make out where screws should go. Had to go into YouTube to Watch video as video which should have been included was missing. Took 2 people approximately 2 hours to build so if you are not good with self assembly you may struggle to put it together.
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3 years ago
zoe whitaker
Reviewer
4/5
It’s fine
It’s fine for at home.
3 years ago