Vicky
Reviewer
4/5
Client d'Amazon
Reviewer
5/5
Bon rapport qualité prix, correct.
Bon rapport qualité prix, correct.
3 years ago
Matthias
Reviewer
5/5
Billige Qualität!
Simpel beim Zusammenbau. Gebläse funktioniert gut. Leider ist die Ma...
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terialqualität echt nicht gut. Jetzt nach einer Saison hat sich am oberen Gummipuffern (Viberationsschutz) der Kleber gelöst und das ganze Gerät hängt nach hinten runter...Ist eine Frage der Zeit das es beim Tragen ganz abfällt!! Warum klebt man sowas?!?!? Werde den Hersteller kontaktieren...bin gespannt
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3 years ago
dennis owen
Reviewer
4/5
Does the job
Doses the job
3 years ago
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
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th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
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sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
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3 years ago
Provita ProjektgmbH
Reviewer
5/5
Teile Passen nicht zusammen
Leider wurden hier die Teile von zwei veschiedenen Produkt...
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en (3in 1 und 5 in 1)zusammengemischt. Die Bedienungsanleitung gehört zu der Kettensäge (5 in 1 Set). Die Wildkrautbürste und den Rasentrimmer kann man nur um 180 ° verdreht anstecken, die mitgelieferten Schrauben passen nicht.Positiv ist, dass der Motor sofort anspringt.
One person found this helpful
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3 years ago
Jane Nelson
Reviewer
3/5
Good value but instructions are not clear enough. No video included as advised when purchasing
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Good value and looks good. Easy to ignite but only criticism is that instructions are not very clear and pictures/print are too small to make out where screws should go. Had to go into YouTube to Watch video as video which should have been included was missing. Took 2 people approximately 2 hours to build so if you are not good with self assembly you may struggle to put it together.
One person found this helpful
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3 years ago
Client d'Amazon
Reviewer
5/5
Mary
Reviewer
4/5
Good product though assembly is time-consuming
The assembly instructions were clear...
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in the main though a couple of times we had to undo what was said to fit another part and then re-do the original. The screws are quite small and fiddly and the panelling needs to be shoved into place at times for the screw holes to match. You definitely need 2 people to assemble it all.The rubber ring on which the glass tubes sit was missing from the original packaging but the seller was very quick to respond (on a Sunday afternoon!) and the ring arrived by the following Saturday. The heat output is good, particularly for the upper body.The cover managed to blow off in the strong wind so we have since tied it with string in a couple of places.A good product in all, just be prepared for the assembly!
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3 years ago
Big pauly
Reviewer
4/5
Good for the money .
Good value for the money ,its got a good reach ,but it is very...
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heavy at full extent ,but it did what its supposed to do ,it saved me trying to reach of ladders which made it more safe to do the task ,but overall good for the money ,engine starts really easy .
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3 years ago