Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Vicky
Reviewer
4/5
Andrew Fraser
Reviewer
5/5
Good
Good
3 years ago
Cliente Amazon
Reviewer
5/5
Pésimo trato por parte de Amazon
La e devuelto a los diez minutos de funcionamiento en...
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cuanto le baja el nivel del combustible se para y no arranca no se puede estar repostando cada diez minutos el trato por parte de Amazon pésimo no creo que vuelva a comprar ahora me dicen después de 15 días que tengo que pagar yo los portes de devolución
One person found this helpful
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3 years ago
Amazon Customer
Reviewer
5/5
greet item
easy to use
One person found this helpful
3 years ago
Mr Michael J Glynn
Reviewer
5/5
Excellent Strimmer
Value for money
3 years ago
Pen Name
Reviewer
4/5
Looks lovely ... very pleased.
Looks lovely. Good heat output. Cover fits perfectl...
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y. Great addition to our garden. Quick delivery. Bit fiddly to put together and would definitely advise you wear the gloves that come with it. My hubby didn’t and cut himself in several places on his hands. Had to use our own regulator because the one supplied didn’t fit our gas bottle ... there may be a technical reason for this that I don’t understand as I say my hubby put it together., took him about 2 hours. I love it .... looks great. Not used it properly yet so can’t comment on how good it is in that respect.
7 people found this helpful
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3 years ago
Paul
Reviewer
4/5
Happy ish.
Always had a hand held blower but thought I would try a back pack. Easy ...
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to assemble and quite light on your back, there is a bit of vibration on your back but the noise level is lower than expected. Considering the blower is more powerful than my old hand held it isn't as powerful which is a bit strange. All in all not a bad product with hindsight I would buy the next model for more power.
One person found this helpful
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3 years ago
JORDI LA-ROSA LLADÓS
Reviewer
5/5
Adrian Goggin
Reviewer
5/5
Good product, great visually, absolutely amazing after service care.
I very rarely ...
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write reviews, only if something good, or bad, really stands out which is the case here. Firstly the negative, the first time we used the patio heater the glass tubes cracked, however the service provided after I contacted them was absolutely stunning. Speedy email responses, which switched to mobile calls with their specialist who quickly diagnosed the issue and sent through a new glass tube and some additional dropper screws to allow more air through which has worked really well.The patio heater itself is very eye catching and generates a fair amount of heat, I'm not convinced that the Bluetooth speaker is worth the additional cost as it's very fragile and tinny but that is a small thing.However to end on a positive, I would recommend that you can purchase this eye catching product and still be very reassured by the fact that should there be an issue the post sale support is fantastic.
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3 years ago
Martin P.
Reviewer
3/5
Don't waste your money, get the cheaper Amazon alternative.
Where do I start... The...
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panels were scratched where the factory has cut the protective plastic on the metal... In one place so badly scratched I've put that panel at the back to hide it as best as possible...The instructions left out steps and are very awkward to read due to very small diagrams.The heat output is massively disappointing, I thought I would spend more money to ensure a quality product and I honestly wish I had gone for one of the £179.99 ones from Amazon Essentials instead.The included cover doesn't fit the unit at the bottom as it's too small.The additional Bluetooth speaker is just a random cheap Bluetooth speaker that doesn't fit to the unit in any way shape or form, seriously do not bother with it. You can get yourself a decent Bluetooth speaker for exactly the same price.All in all rather disappointed.
10 people found this helpful
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3 years ago
Amazon Customer
Reviewer
4/5
Read the instructions before you start assembly
3 years ago
liam caffrey
Reviewer
5/5
It does do what it's did cut the grass
All to like no problems so far so good
3 years ago
JCK
Reviewer
5/5
Très utile
Quoique un peu bruyant, matériel correspondant au descriptif. Performant po...
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ur l'usage demandé (moins de 2000m2) Facilité de montage et de mise en œuvre. De plus , livraison beaucoup plus rapide que prévue.Maintenant à voir dans le temps. Je recommande cet article.
One person found this helpful
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3 years ago