Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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11 months ago
Ian G
Reviewer
5/5
Good power but safety device on jamming very tight, causes over rotation in hands and pulls the end ...
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off the throttle cable.
Supplier responded immediately and sent a new throttle cable assembly same day.
Machine does a good job once you master how to manage it especially on stoney ground.
Excellent value for money.
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11 months ago
Michael John Finch
Reviewer
5/5
It definitely does what it says on the can! Delivered, out if the box and away it went!! Had a diffe...
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rent make previously and it was irratic when it came to starting. From cold bit if choke and it fired up. As mentioned in other reviews, be nice if there was a holdall to use with it but still looking.
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11 months ago
Mr C.
Reviewer
5/5
Stylish
I bought this heater to allow us to drag out the evenings in the garden wit...
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h a little heat, and on that front, this heater delivers. Once it gets going, the output from this is excellent. It is very easy to use, and adds a lot of style to the garden. One minor point to note is that the instructions are not quite so clear, however there is a YouTube video from the manufacturer that clarifies everything, so I would advise watching that before set up. Overall, this heater is great and I am very happy with it. To add one last comment, the customer services team are especially supportive! I had an incident where the heater was blown over by unexpected winds, and the team very kindly sent out replacement parts to assist. Do tie down the heater when not in use. I learnt the hard way!
One person found this helpful
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3 years ago
Miguel garcÃa martinez
Reviewer
5/5
3 years ago
Andrew H
Reviewer
5/5
Quality product, 2 pairs of hands to assemble, but well worth it!
Item arrived a fe...
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w days early, excellent communication.Very well packaged, most parts had their own protective packaging.A little tricky to put together alone, so I would recommend a helping pair of hands at the latter stages.Very well made, all holes and fittings lined up perfectly. Very satisfying when you don't have to force screws and bolts in from different angles!The finished product is excellent, great value for money in my opinion. I have read several reviews that say they have had to order replacement quartz tube after their heater blew over in high winds and the glass smashed. I have used a black bungee cord which I wrap round the heater and tether it to my wall when not in use.Overall 5* all the way!!
2 people found this helpful
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3 years ago
Chesnot
Reviewer
5/5
bon rapport qualité prix
très satisfait de ce produit malgré la qualité des plastiques...
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souffle très fort et n'est pas ridicule par rapport à certaines marques connuesun peu bruyant et gourmand en carburant mais vu le prix il ne faut pas hésiter
One person found this helpful
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3 years ago
paul williams
Reviewer
5/5
Value for money
Great product for the price
3 years ago
Jon Westwood
Reviewer
5/5
Fantastic Heater, Fantastic Seller
Having seen these types of heaters before we rea...
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lly wanted one for our garden as they are such a great source of heat and also, they look amazing.I spent a little while looking at various different makes/models and decided to go for this one as the price was extremely reasonable. Well we are so glad that we did.It is really easy to put together and the seller even sent us an email with a complete video tutorial on how to build it from scratch which was really helpful as the instructions although OK are not brilliant.After installing I needed a little advice on a clip that was missing so Contacted seller and they were both polite and extremely helpful. Will definitely be coming back to them for some of their other items
2 people found this helpful
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3 years ago
Kraus
Reviewer
5/5
Excellent rapport qualité prix
Excellente machine, facile à prendre en main. Après 30 ...
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min d'utilisation, le support du bras à cassé. Suite à un courrier avec le vendeur, celui-ci m'a renvoyé la pièce défectueuse très rapidement.Je recommande cette machine ainsi que le vendeur.Très satisfait de mon achat.
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3 years ago
jacqueline rogers
Reviewer
5/5
Lovely heater
Been wanting one of these heaters for a year now and was very pleased...
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with the end result it looks lovely in the garden and generates a nice amount of heat was fairly easy for two people to put together but I would’ve struggled on my own very tall .... comes with a good quality cover to protect when not in use ... I had a few issues on how to get the ignition to work so I contacted customer service - I was pleasantly surprised to hear back with clear picture instructions with in 48 hours & I had just omitted to put the battery in. .. on another issue with the glass I contacted them again and once more I had a reply within 24 hours and all queries had been answered ..:: would def buy again .. was worth the wait
One person found this helpful
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3 years ago
Harmony
Reviewer
5/5
88cc model Very, Very powerful
The handheld model I'd had for ten years stopped sta...
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rting so took the opportunity to upgrade to a backpack type. Best thing I've done with regard to leaf blowing.All the weight is on your back (nice padding, quite comfortable) good straps and the weight is not all on the hand anymore. Also no vibration on the hand which is a big difference. Easy to control. Simple to put together, just took a few minutes.Probably the most important thing is that it starts first time. The only downside is that where the starter pully is, you can't start it on your back, has to be done before putting on.
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3 years ago