Dave
Reviewer
5/5
Found it easy to set up starts well enough. Half hours work and all doneQuite pleased actually
10 months ago
Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
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ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
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10 months ago
Roy D
Reviewer
5/5
Fabulous takes the hard work out of doing the hedges !!
10 months ago
Loren
Reviewer
3/5
It's a love/hate relationship with this product.
Love the brush cutters. No issues with them at all...
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. Cuts very well.
The hedge trimmer attachment has broken twice on me. The first one was replaced no questions asked which was very nice. I haven't bothered going back on the second time. It seems to be a fault in the gear box. I think it's due to changing the angle of the blade; something weakens and breaks within the housing. Annoying that it's hedge cutting season and I can't do a whole lot.
I'll continue to use it for the brush cutting, strimming and chainsaw.
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10 months ago
rob
Reviewer
5/5
Sitting out at night on the decking relaxing
The heater is perfect and was coming i...
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n 50 pounds cheaper than all the competition. I would definitely recommend buying from you. Great packaging. Took around an hour to assemble and it gets hot pretty quickly it also looks fantastic as soon as you switch it on. We love sitting outside at night with it.
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3 years ago
DURAND GUILLAUME
Reviewer
5/5
Puissance de soufflerie
Bon produit à un prix très intéressant.
3 years ago
LEVEE
Reviewer
5/5
colis arrivé en mauvais état
colis mal fait avec éléments endommagés; mode d'emploi ma...
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l conçu avec images trop petites d'où difficultés au montage; l'appareil est conçu avec une tétine et devrait l'être avec un record vissable comme cela est plus courant maintenant; c'est très difficile de trouver un tuyau de gaz simple et surtout une autre tétine coté détendeur.
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3 years ago
Boisfard
Reviewer
5/5
Bon rapport qualité prix
Soufflage de feuilles
3 years ago
Clint Sharp
Reviewer
5/5
Top Quality Patio Heater
Having read through some of the other reviews, I was a bit...
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hesitant at first to order this item. I am now glad I did! The heater arrived earlier than expected and was extremely well packaged. Any fragile part, for example the glass tube, was encased in thick expanded polystyrene and very well protected from damage. The instructions were clear and easy to follow and as with any home assembly, read instructions first, check all screws and fixings and separate them by size etc. From start to finish, the assembly process took just under 1.5hrs. Some reviews claimed the metal sheets were razor sharp, but I did not experience this. That said, if you are prepared to slide any body part down the side of a piece of sheet metal, expect to get cut, much like a sheet of paper! I did have one very small issue in that three of the fixing holes on the top plate had sadly not been tapped during the manufacturing process. I contacted the company direct and they were amazing. They instantly sent a replacement - no issues at all. I was even contacted after as a follow up to ensure I had received the plate and that all was okay.So, to the item itself. Its a great patio heater and looks the part in the garden. Some heaters look too industrial or much like an oil can with a large pole attached. I have stood under some of these and start to feel ill because the heat is so intense. However this patio heater is great for heat control. Its not "nuclear" when its on full, but provides a nice, gentle heat that means you can spend so much more time sitting in the garden in those chillier autumn/winter evenings. The heat is background, which means you will not be sitting out in shorts and t-shirt in December, so expect to wear sensible clothing. For me what is essential is that you do not come away with a suntan after sitting under it.We have had friends round for evening drinks and they are amazed at the quality of the heater and especially how great it looks.In the last few weeks we have had some extremely high winds and I expected to find the heater on its side one morning. This did not happen at all. The heater is slightly unstable with no gas bottle in it, but once you have that bottle connected, the heater is not going anywhere. You would have to hit it quite hard to knock it over.The design is great in that as well as heat, you have a lovely flame that passes up the glass tube, which, as well as proving some subtle background light, you also get the romantic view of a real flame.I cannot recommend this patio heater enough. Yes, its a little bit more expensive that some other heaters on the market, but as with just about anything, you really do get what you pay for.In terms of the supplier, this can also be very important when purchasing any item. Again, I cannot praise the supplier enough for their support and rectification of the one little fault I had. Manufacturing processes do go wrong from time to time, but was is essential is that we are all supported by the supplier or outlet from where we purchased the item. Customer care is of utmost importance and the supplier of this patio heater is second to none. I will certainly do business with them again.
39 people found this helpful
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3 years ago
Amazon Customer C Stevenson
Reviewer
3/5
A bit of a disappointment
On paper, sounds very good, and I saw a review which rate...
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d it highly. All the tools, plus two extension poles, so worth a try. However, you see many of these with identical hardware badged under different brands.First problem was the handle - it had a locating lug but there was no corresponding hole in the shaft to locate the handle into, and so the handle could not be fitted without drilling a hole in the shaft - I didn't do it. So there is a picture of the shaft and the handle with the lug.Starting it up, the throttle sticks on high. The design of this is the same on all the other clone ones I saw, not very good.The label for choke operation was put on upside down, so choke would be off when you thought it was on.The plastic felt very cheap, and the accessories were very flimsy and lightweight.Good points were the splined shaft, and the fact the shaft ran in bearings, but were they good quality?It's heavy, and after trying it for a few seconds on the hedge cutter, I drained all the fuel and asked for a refund.Sending it back was ok, a pre-paid label was issued, but dropping it in at a Post Office was a pain - it's a big heavy box.Having said that, refund was smooth so I can't complain about that.Most of it was made in PRC , but some bits had 'Japan' stamped on them.You pay your money and you take your choice, except P.R.C has eliminated most of the competition.
3 people found this helpful
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3 years ago
Yulia
Reviewer
5/5
Muy bien
Muy bien! Todo funciona bien!!
3 years ago