Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
10 months ago
Georgepolo
Reviewer
5/5
Initially had problems with getting the company to respond to my phone message. turns out they messg...
Show More
Show More
ed me instead,but I was waiting for a call,
I have now had contact by phone from the company and it was all sorted very amicably and efficiently.
They also told me of youtube vids to help with assembly which will be very helpful I am sure.
Therefore I have no problem in placing this review and saying that overall this is a well engineered item and GOOD value for money.
Show Less
Show Less
10 months ago
R.G
Reviewer
5/5
Kraftfull
Startar direkt, borrar lätt genom hård lera och stenar
3 years ago
Nadine H.
Reviewer
4/5
Quality item
Good quality. Exactly what I needed.
3 years ago
V f
Reviewer
5/5
Lea Milligan
Reviewer
5/5
Provita ProjektgmbH
Reviewer
5/5
Teile Passen nicht zusammen
Leider wurden hier die Teile von zwei veschiedenen Produkt...
Show More
Show More
en (3in 1 und 5 in 1)zusammengemischt. Die Bedienungsanleitung gehört zu der Kettensäge (5 in 1 Set). Die Wildkrautbürste und den Rasentrimmer kann man nur um 180 ° verdreht anstecken, die mitgelieferten Schrauben passen nicht.Positiv ist, dass der Motor sofort anspringt.
One person found this helpful
Show Less
Show Less
3 years ago
paul
Reviewer
2/5
very difficult to manouver
It must be noted that this product is extremely tall and...
Show More
Show More
top heavy so should be secured if being left out side....it is extremly difficult to maouver when gas is inside as the cylinder keeps sliding around and because it is so tall. The heat out put is small..
Show Less
Show Less
3 years ago
D J DRURY
Reviewer
4/5
Nice addition to our Patio
Well packed on arrival. Looks great on our patio, impres...
Show More
Show More
sive when using as the sun goes down, and as described. Overall a good product although hard to move around (wheels could be better) - have to remove gas canisters first! Needed to get another regulator to use butane gas via amazon which was quite easily obtained. We strengthened our base with wood to improve it. Not a great amount of heat but nice addition to the patio.
One person found this helpful
Show Less
Show Less
3 years ago
irissou jean louis
Reviewer
5/5
Démarage du moteur
Problème du lanceur dés le début
3 years ago
Mick M
Reviewer
5/5
Excellent Value for Money
This product was quite straightforward to assemble, provi...
Show More
Show More
ded you carefully read the instructions and diagrams. However a couple of the predrilled screw fixings did not line up. This was not too significant and did not affect the solidity.The heater was easy to use and worked well although we did notice heat was not so effective when very windy (probably as you would expect really). Definitely a good buy for the price.
Show Less
Show Less
3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
...
Show More
Show More
V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
Show Less
Show Less
3 years ago