Ian G
Reviewer
5/5
Good power but safety device on jamming very tight, causes over rotation in hands and pulls the end ...
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off the throttle cable.
Supplier responded immediately and sent a new throttle cable assembly same day.
Machine does a good job once you master how to manage it especially on stoney ground.
Excellent value for money.
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10 months ago
James Ward
Reviewer
5/5
Top chainsaw top customer care
This chainsaw is one of the first cutting chainsaws ...
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all these chainsaws are tested before they are sent out when I got the chainsaw the chainsaw brake would not work so when I put the chainsaw on the ground it vibrated and tipped over and broke the cover I rang up the company they stopped at until I got replacement cover they kept checking with me rang and did not charge me for replacement cover this is a top store top chainsaw chainsaw brake is working now with replacement cover extra parts I will order again from the store I recommend it to anyone customer service A1
One person found this helpful
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3 years ago
Colin fletcher
Reviewer
5/5
The best
Totally the best
3 years ago
Sue C.
Reviewer
5/5
A very stylish and efficient heater.
Found tricky to assemble but very pleased once...
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completed, love this heater, delivery very prompt and customer service outstanding! Would recommend tying up in gales as our blew over and glass smashed and top dented! But replacements very easy to obtain!
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3 years ago
Dale Edwards
Reviewer
4/5
Hard to assemble but looks good at the end
Just as everyone else states regarding e...
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recting the heater it took me around I'd say the 5 hour mark as many of the instructions are in my opinion missing or in the wrong order.The heat output is good and does look pretty classy. I would recommend this heater as it does a Good job, I'm no novice at putting bits together but this was a challenge, I'd give plenty of time
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3 years ago
SBW
Reviewer
4/5
Test Run
So the product looks well made and heavy duty, you get a lot of spares inc...
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luding a spare spark plug and H & S kit. Takes a while to put together and is very heavy. I bought the long reach version and tested it with all 3 extensions and it was far too heavy to use with all 3, and that was using it with the harness. Then tried it with 2 extensions and although it was still very heavy it was just about usable if you have it balanced and adjusted correctly.The extensions are very tight and stiff, even after lubrication and the pinch bolt nuts fall out every time you dismantle the extensions, if you where doing this on grass you would never find the nuts again.The engine started ok but needed a small amount of choke to keep it running even when warmed up.Good value for the money but unless you have good strength you will fine it hard to manoeuvre especially when using the extensions.
One person found this helpful
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3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
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l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
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3 years ago
C. Andrews
Reviewer
5/5
Elegant, fabulous, mesmeric
We wanted a larger, attractive patio heater and this ce...
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rtainly fits the bill. It came on time, early in fact and after we had checked everything was in the box and intact (it was) we chickened out of assembling it till the following day. In fact we needn't have worried as the video of the assembly, recommended by the seller, made everything much simpler and we had no problems. The end result was most attractive and enhanced our seating area brilliantly. We had one issue on lighting the heater initially: we contacted the seller and their response was superb. A new part was sent out immediately and this we fitted and all was well. The flame effect, particularly at night is entrancing. We highly recommend both the heater and the seller.
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3 years ago
Robion Kliven
Reviewer
5/5
Livraison compliquée
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The media could not be loaded.
Livraison compliqué livrés par parcelle force colis abîmé heureusement pas le souffleur Je ne vous recommande pas Le transporteur suivi de colis presque inutile Est arrivé 5 jour en retard. Sinon le souffleur et très bien démarre très bien souffle très bien Sauf l'embout à bou plat qui diminue beaucoup le souffle .la poignée Sur le manche mériterait d'être un peu plus solide Sinon très bon achat
2 people found this helpful
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3 years ago
john nevin
Reviewer
5/5
Good buy
Very happy arrived on time
One person found this helpful
3 years ago
Ilker Giritlioglu
Reviewer
5/5
Superb customer service and support
Used it once with 2 extension poles. Had diffic...
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ulty dismantling it as the housings of the tubes got too tight. Managed to get the poles off and tried to put another new pole in, but couldn’t.On reading the above feedback, someone contacted immediately and wanted to know the exact issue and offered their full support.I explained the issue and they wanted to know which parts needed replacing. I sent them the list of parts and they were posted 1st class, including 2 new replacement chains for the chainsaw, which arrived yesterday.A perfect communication and customer service which proves that they stand behind their products and promises.
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3 years ago
liam caffrey
Reviewer
5/5
It does do what it's did cut the grass
All to like no problems so far so good
3 years ago
JCK
Reviewer
5/5
Très utile
Quoique un peu bruyant, matériel correspondant au descriptif. Performant po...
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ur l'usage demandé (moins de 2000m2) Facilité de montage et de mise en œuvre. De plus , livraison beaucoup plus rapide que prévue.Maintenant à voir dans le temps. Je recommande cet article.
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3 years ago