WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
Our one-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
EXCLUSIONS
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
- Recoil Starter, Bar, Chain, Spark Plug, Carburettor, Filters, Chain Catchers, Spool Heads / Cutting Blades, Blades
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
- Recoil Starter, Hose, Lance, Nozzles, Plastic Connectors, Wheels, Air Filters, Exhausts.
Air-Compressor
- Quick Release Valve, Cowling,
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
MISUSE
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect.
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a pre-paid returns label so that you can return the item at no cost to yourself.
30 DAYS
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
COMMERCIAL USE
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on us to respond when you need us.
Amy –
Good value for money, easy to install
M Rayner –
Excellent service, ultra fast delivery, fitted our outdoor patio heater perfectly, easy to install. Will definitely use this company again if l need to get spares.
Amazon Customer –
This is exactly as described. Exactly what I wanted and delivered promptly, great service.
Amazon Customer –
The product fits perfectly in my old heater. The original tube got smashed on a recent house move. It arrived will packaged and is spot on.
seraff –
Parfait
John o Sullivan –
Fast delivery ! Good packaging , better value than original supplier
Ian Davies –
Arrived very quickly and well packaged. Product fitted in with no problem and looks great
Phil Moore –
The product arrived without a part, ie the rubber ring
Ingo Wiesner –
Sehr gute Qualität, schneller Versand , sicher verpackt ! Einfach super.
Amazon Customer –
It is a perfect fit and seems to be exactly what we were looking for. Highly recommended.
Juan José Galve Vaqué –
El tubo de cristal ha encajado a la perfección y funciona de maravilla, lo peor ahora mismo es que viene de Inglaterra
stuart h. –
Good price,delivered on time
KW –
Placed in my AZ patio heater in place of the split one that the heater comes with. Great product thank you
Cromer Ted –
Expensive for a glass tube
Gordon –
My patio heater was supplied with 2 x 60cm glass tubes and held together in the middle by a metal cage. I never thought it was a secure, safe or sensible way to accomplish the task it had to perform and needless to say I was right. After only 2 uses it cracked completely and is useless.This replacement is MUCH better. It is one piece, supplied with a sealing ring and is much sturdier and stable in the heater. It does the job perfectly and the supplier was great to deal with too
Amazon Kunde –
Passt genau preis ist ok
Richardt –
Hallo, habe diese Glasröhre für meine Gartengasfackel gekauft und im Grund gibt es nichts zu beanstanden. Passt, Dichtungsgummi war dabei, Verpackung top und richtig sicher. Alles gut!
Amazon Kunde –
Gute Verarbeitung u. Verpackung hat alles gut geklappt, hab das glasrohr für eine pelletfakel bestellt funktioniert super,
james kirk –
Great value for money , delivered quickly and well packed, will use again
Jon Westwood –
With the extremely strong winds that we had this year our brand-new BU-KO patio heater ended up being blown over resulting in the glass tube smashing so we quickly found this on Amazon and it was being sold by the same seller who we bought the original heater off of. Unlike the glass tube that came with the heater which was in two parts with a metal support frame inserted between the 2 parts. This replacement is one large tube and looks absolutely fantastic when installed.Obviously these glass tubes are made to fit various different manufacturers pyramid heaters as most are the same size tubes I would highly recommend you try this one. With us having the actual BU-KO heater it fits like a glove
9 people found this helpful
Brian –
Quick delivery and fitted perfectly to my AZ patio heater. A little pricey at nearly £50 for a glass tube, but needed as mine broke when high winds blew the heater over.
Caroline –
Needed to buy a replacement as ours broke during a house move. My husband said this was better than what we had (original in two parts) he fitted it very quickly and overall we again received fantastic service. Highly recommend for replacements and the heaters.
ERIC B. –
Tube verre de remplacement idem à celui d’origine.Le prix est juste élevé à mon goût.
T Butler –
Following some high winds which blew over my two patio heaters both glass tubes shattered, these replacements were perfect for the job, quick order, shipped on time, great quality, well packaged. Good job all round.
One person found this helpful
Thoré –
Inutilisable
Legend –
better than previous purchase
H R A Savill –
Quick and easy to ensemble
Robert Cottingham –
Excellent – well packaged and good quality
Schaub, Ralf –
ich brauche Ersatz für meine Heizpyramide, ist umgestürzt, Glaszylinder kaputt. Hoffe dass der neue Zylinder paßt
Amazon Kunde –
Produkt war wie beschrieben, gut verarbeitet, Maße genau. Für die selbstgebaute Pelletfackel ideal… Superschnelle Lieferung dafür das es aus England verschickt wurde. Kann ich nur empfehlen…
Razorman –
Passt auf CheopsPyramide.Qualität scheint gut, zur Haltbarkeit kann noch nichts schreiben.
Steven Bennett –
Really good item
VICKI –
Bought this as a replacement, first one was broken, and had the replacement delivered asap, no questions asked, would use this company again.
Helpmate –
Replacement after our heater blew over in the gale in spite of haven’t a gas cylinder inside!! Replacement easy to install and working well. We’ll packaged too for safe delivery.
stoffel –
Artikel gefällt und wird wieder bestellt
Amazon Customer –
Excellent replacement product for the original that broke
Amazon Customer –
It arrived 2 days ahead of schedule. All in one piece!
One person found this helpful
Robert S. –
Ich habe mir damit eine Feuerfackel gebaut, die Glasröhre ist von guter Qualität, allerdings etwas dünn.Also vorsicht damit beim Umgang, schnell bricht eine Ecke aus…..Die Röhre kam gut verpackt bei mir an, allerdings war die Versandzeit………naja, etwas gewöhnungsbedürftig in der heutigen Zeit.Trotzdem würde ich sie, bei entsprechender Vorlaufzeit 😉 , wieder kaufen.Daumen hoch!
stuarty –
Spot on great fit
Mrs Tracy J Faulkner –
Great contact from seller, product as described, well packaged
Mario –
Ich habe mir das Glasrohr bestellt, da ich mir selbst ein Pelletrohr gebaut habe.Das Glasrohr ist super in der Qualität, super Wandstärke von 3mm und abgerundete Enden.Die Verpackung ist super, hatte zuerst Bedenken sowas zu bestellen, aber das war wirklich kein Problem.
Andrew Beechey –
Having bought the Amazon version of this patio warmer I didn’t have anywhere sheltered to store it, although I did fix it to a wall with steel cored cable. The third time it blew over the glass tube broke. The top deflector is also a bit battered (that is also available as a replacement). Basically the problem is that the warmer itself is very vulnerable to blowing over – particularly if you do what you are supposed to do and take the cylinder out when not in use, The tube….is a tube.
4 people found this helpful
MRS C E JOYCE –
Very easy to install
Sab –
Die Röhre ist heile angekommen und ist jeden Cent wert. Ich habe sie für eine selbst gebaute Pelletfackel verwendet. Passt optimal und wirkt sehr hochwertig.
Catleya –
C’est adaptaté nickel à mon parasol chauffant. Bonne épaisseur de verre. Produit bien emballé.
Amazon Customer –
Expensive part but given patio heater new lease of life
LEIGNEL –
Cela faisait plusieurs mois que mon mari cherchait cet article… Je lui ai dit qu’il y en avait sur Amazon, en plus à un prix très très raisonnable. Pour cet article très fragile, l’emballage était très bien fait… Bref ravie de mon achat.
Paul Gibson –
Better than original glass tube provided with heater product. Reason being is its easier to insert as a single piece versus two pieces which caused one element to break. Would recommend this product
andrew elding-baines –
Product arrived 2 weeks late, but is exactly as described, the vendor kept me informed throughout so my all bad
Guentro 5211 –
Habe diese Glasröhre für einen Pelletofen gekauft und bin mit allem sehr zufrieden. Diese Glasröhre hatte ich auf Grund der guten Rezensionen bestellt und kann diese nur bestätigen.
Mr G J M Stiles –
Easy to assemble and looks fantastic outside my business!
Marco –
Suite a la chute de notre chauffage pyramide, il a fallu remplacer le verre. Bon conditionnement, joint neuf fourni. Fait le job. Rien a dire.
Rob –
Unfortunately our out sunny patio heater was blown over in high winds this week and smashed the inner glass tube. Having owned for a short period we were upset. This replacement was a reasonable price and fits perfectly. As you can see from the picture we are now back in business! Brilliant.
3 people found this helpful
Derek Mackinnon –
Great replacement packed well and arrived quicklyMany thanks
sven melzow –
Sehr gute Ware und ein angenehmer Händler. Gerne wieder .
Mr I. –
Good replacement better than originalTop banana
Andrew –
Looks greatGives of enough heat to take of the evening chillA watch out with the cover on, the wind blew it over and with the gas bottle in also.
Franck –
Achète pour remplacer le tube de mon parasol pullman qui était cassé.Ce tube s’adapte parfaitement et remplace impeccablement la pièce d’origine.
David Goodall –
Had a 2 piece glass tube and it smashed and ordered this .Fitted perfectly.Great delivery time too
David S –
Arrived promptly and fits as replacement in our Outback patio heater
Amazon Customer –
Excellent product well packaged easy to fit prompt delivery would use this company again .
Ben –
Ich nutze das Glasrohr für eine selbst gebaute Pellet-Fackel. Mit dem Glasrohr funktioniert die Pellet-Fackel perfekt!Das Glasrohr ist von sehr guter Qualität: Wandstärke 3mm und abgerundete Enden.
David –
Does what it has to do
paul s. –
Bought this to replace broken glass tube of my pyramid heater. Arrived within the time frame and was well packaged , ideal replacement. Spot on.
jason perks –
Quick delivery would recommend to everyone
snatudunatu –
Glasrohr sehr sehr gut verpackt und schnell geliefert.Top
Mr S Stewart –
This looks great when its on and is the talking point when i have people over. It is not easy to build though. It took me roughly 3 hours from start to finish. Quuality is good and great finish.
One person found this helpful
Thomas Sp –
Auch ich nutze die Glasröhre für eine selbstgebaute Pelletfackel.Die Lieferung erfolgte sehr zügig innerhalb einer Woche. Auch die Verpackung ist sehr gut gemacht. Die Maße sind genau wie angegeben. 100mm Durchmesser 1250mm Länge und eine Wandstärke von 2,5 mm.Der Gummiring ist allerdings wirklich nicht dabei.
2 people found this helpful
Amazon Customer –
It was so easy to install and the price was very good
Philip Wade –
product as described
marcel –
Funktioniert wie es soll
Misterbrot –
Lieferung war schnell da. Keine Probleme mit Zoll etc., da der Versand aus Nordirland erfolgt.Quali der Röhre ist super. Wandstärke ist deutlich dicker als bei anderen.Für die Pelettfackel perfekt geeignet.
2 people found this helpful
CAT –
remplacement rapide et conforme
Ian Mulholland –
Better than the original part!
Amazon Customer –
Super verpackt und schnell geliefert. Die Röhre macht einen stabilen Eindruck habe sie in einer Pellet Fackel verbaut.
Caroline Masselis –
Très bien
Mr. Greig Muir –
Perfect replacement for the original stupid 2 piece design.This looks better, fits perfectly and will likely last a lot longer.
One person found this helpful
John Farrow –
we had only just received our heater when it was blown over by a storm and broke the glass insert. Contacted Burrowmount where we bought it from and they sorted out a replacement in quick time
One person found this helpful
Kath G. –
Arrived ahead of the delivery date quoted. easy to install as this glass is one piece, the manufacturers fitted one was in two pieces.Great value for money
Sarah Baxter –
Fast delivery – just what needed
Paul L. –
The item was as described and fits perfectly
MGardner –
Perfect sizing for our outdoor patio heater
Kenny –
Replacement for broken 2 part tube.Fitted easily and looks better than original as no join.Would recommend as delivery quick and well packaged.
Juicy Fruit –
Original tube got broken during a winter storm, replaced early summer with this one and it is perfect, just as good as the original.Arrived well packaged, was worried it might be chipped or damaged but was so well protected, buy here with confidence.
One person found this helpful
Stefan –
Ich habe die Röhre für eine Pelletfackel bestellt. Ich hatte bereits eine Röhre für eine erste Fackel von Fa. Empasa bestellt, aber diese hier ist noch besser in Qualität und Dimension. Sehr gute Glasqualität abgerundete Kanten, gleichmäßige Wandstärke und die Verpackung ist sehr gut.Lieferung war schneller als erwartet und für eine Lieferung aus England sehr schnell.Klare Kaufempfehlung.
One person found this helpful