Graham Wignall
Reviewer
5/5
Buying Chinese tools is always a bit of a lottery, I went with Bu-Ko as I already had their 5-in-1 p...
Show More
Show More
ole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.
The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.
So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
Show Less
Show Less
9 months ago
Jose G.
Reviewer
5/5
Su gran potencial
Ba perfecta un cañón de aireUn poco ruidoso y consume bastante
2 years ago
Bill
Reviewer
5/5
LIKE A KNIFE THROUGH BUTTER.
Got this package as the previous one from another supp...
Show More
Show More
lier would not start, nearly broke my wrist on the KICK BACK. This saw is a dream starts first time with little effort. Not using it to cut down tree's just some savage pruning but no doubt it could handle a tree or two so long as you are confident.
Show Less
Show Less
3 years ago
Alan, Nairn
Reviewer
5/5
First Class Service
I purchased a BU-KO 2019 52cc Long Reach Petrol Multi-Functiona...
Show More
Show More
l Garden Tool from Burrowmount just under a year ago and have been delighted with its versatility and it has made life much easier in keeping the garden neat and tidy.Recently though I had a problem with the carburettor and contacted them. The after sales service (which from a review I read before purchase and made me choose Burrowment to buy it) was simply excellent.A quick personal email response resulted in a follow -up from a technician who immediately offered to arrange the return for its repair. The administration department took over and within 48 hours a courier was at my home with a pre-paid label to be applied to my Multi-Functional Garden Tool to go back. Ten days later it was returned and working well again.Burrowmount are a small family business which prides themselves in their customer service. No matter how good a product, problems can always happen so even more knowing there is a superb after sales service available is really important. If I could give them more than five stars I would.
Show Less
Show Less
3 years ago
Sean
Reviewer
5/5
Useful bit of Kit
I wish I bought this earlier works well and saves so much time.Th...
Show More
Show More
is came with tool kit spares etc.This is powerful and be careful if you hit a root it will grab and spin as all these tools do, cut the root out and carries on.. it makes very light work of digging 800mm holes and will save you a small fortune on post fix keeping a clean tidy post hole.Customer services are one of the best I have ever dealt with! sorted a small issue immediately and send replacement for a delivery damaged item which I received next day,, Thanks guys!
Show Less
Show Less
3 years ago
CHATON
Reviewer
5/5
Bruyant mais tellement pratique
Le suivi du colis est complètement bidon mais au final...
Show More
Show More
, j’ai reçu le souffleur très rapidement.J’ai même pas fait attention si la notice est en Français, j’ai juste suivi les images : 3 trucs à emboiter, c’est vite fait.Ya bien une pompe d’amorçage (c’était pas précisé). Pas eu de souci pour démarrer.Ca souffle fort, plus fort que mon électrique de 1800W, mais je suis content de pas avoir pris plus petit (j’ai le 65cc).J’ai aussi apprécié les petits accessoires fournis avec (gants, casque etc…).Au final je suis vraiment content de mon achat :C’est comme un sac à dos, on ne le sens plus. Et fini cette p***** de rallonge de m**** qui s’emmêle autour de n’importe quoi et qui veut obstinément finir dans la piscine !Ca devient carrément ludique, mais c’est beaucoup plus bruyant qu’un électrique.Le seul défaut, c'est qu'on peut pas couper le soufle (sans couper le moteur): même au ralenti, ca souffle un peu. C'est déroutant au début.
10 people found this helpful
Show Less
Show Less
3 years ago
Amazon Customer
Reviewer
5/5
Wonderful product with amazing customer support
I purchased this patio heater to en...
Show More
Show More
sure I would get much more benefit from my revamped garden. I just loved the stylish appearance especially the stainless steel finish. While it is tall, it is so easy to move with the wheels and definitely has the wow factor. It is very important to me that customer service and support is available on any item I purchase and I have never before encountered the support and communications I have received from Burrowmount. I definitely recommend
Show Less
Show Less
3 years ago
noe vizcaya gonzalez
Reviewer
5/5
Buen funcionamiento pero le falta potencia aunque por el precio que tiene no se puede pedir mas
...
Show More
Show More
Me gusta porque es bastante cómodo en la espalda aunque al rato se siente pesado como todos estés aparatos. Apariencia moderna y robusta. Lo uso para soplar el jardín y restos de desbrozadora etc en resumen es una buena herramienta .
Show Less
Show Less
3 years ago
terry
Reviewer
5/5
Overall very pleased.
It arrived two days early. A fantastic machine that not only ...
Show More
Show More
blows wet leaves but also shifts acorns that the rake did not. Drawback not very comfortable on the shoulders & back so I taped a cushion to the back pack which helps. Manual must have been drawn up by a work experience school kid & the photos very dark. Not much information in the manual but they did help over the phone. First use use 30.1 mix & let it idle for at least 10 minutes before you use it to let it help run in then from then on use 40.1. Started first time. Very pleased with it. Also always run the fuel out to make the carb & fuel tubes last longer. 5 ⭐️
2 people found this helpful
Show Less
Show Less
3 years ago
sartini patrick
Reviewer
5/5
ras
la vis de serrage de la seconde partie du bras est tordus sinon rien a redire
3 years ago
Darren Woodhouse
Reviewer
5/5
Excellent value for money
Great service and great product
3 years ago
Joyce
Reviewer
4/5
Heater v good quality once built up. Clearer instructions would have made assembling easier
...
Show More
Show More
V pleased with the heater now it is built up. Instruct were difficult to follow at times, largely due to the size of diagrams in the instructions booklet, also the doors are v sharp on the corners/edged so car needed when assembling. V pleased with the finished results looks v stylish & cover is good quality for storage, when not in use. . Looking forward to using later I the summer would recommend to others
2 people found this helpful
Show Less
Show Less
3 years ago