Erch
Reviewer
5/5
Getting the visor etc as extras was very handy.
1 year ago
Natasha C.
Reviewer
5/5
The solution to be able to spend time in the garden with family & friends even in November!
...
Show More
Show More
I ordered this patio heater on 24/09 and it arrived 15/10. Assembly was done by my Hubby on 18/10 who said it was pretty straightforward and this allowed us to enjoy an amazing evening that night with our neighbour in the garden enjoying a few drinks and chat and not breaking any Covid rules as we were able to sit outside - see first pic. We all remarked at how pretty the thing is when lit up and it really gave off a good heat - we are in Scotland and the nights are chilly here. We used it again on Friday 30/10 for a Halloween party for 10 kids - again, not breaking any Covid rules as we were outside all night. My niece was wearing shorts that night as part of her Halloween outfit as you will see from pic 2 but never complained of the cold once as we had the patio heater on. After the party, Hubby and I moved the heater to a corner of the garden and covered it with the protective cover it comes with. Unfortunately, Storm Aiden and Hurricane Zeta hit on Saturday 31/10 and to my horror was strong enough to knock our beloved heater over and of course the glass tube has smashed. I contacted Burrowmount on Saturday afternoon and explained our predicament and spoke to a lovely guy who said in view of the fact we've only had it a couple of weeks he would send us a replacement tube for free. Amazing Customer Service! And it is due to arrive in time for a wee fireworks get together I'm having in the garden on 5th November so there will be happy and warm kids once again. I've also since purchased bungee cords so this will now always be tethered when not in use to avoid it toppling ever again - lesson learnt!
One person found this helpful
Show Less
Show Less
3 years ago
J.Carlos
Reviewer
5/5
Graham Wignall
Reviewer
5/5
Great customer service
Buying Chinese tools is always a bit of a lottery, I went wi...
Show More
Show More
th Bu-Ko as I already had their 5-in-1 pole saw/strimmer/hedge trimmer set, and it seemed to be pretty well made and reliable. Anyway, this turned up and seemed to be well built, too. However, it refused to start. Now I'm not exactly a stranger to small 2-stroke motors, but this one defeated me for 4 days. Not even the tiniest splutter to indicate it wanted to run, so I contacted the seller to request a return. I got an almost immediate response, including a video (about which I was skeptical) and a request for a phone number and a convenient time for an engineer to call me if the video didn't help. OK, OK, it started almost immediately, so I feel a bit of a prat, but it almost doesn't need choke at all to start and floods as soon as you look at it. Anyway, 10 out of 10 for customer service.The saw runs really well, and was getting easier and easier to start during the weekend as it started to get run in. Second tank of fuel, and it was running sweetly. (Note: the manual says 25:1 and the saw says 40:1 for fuel/oil, and I checked with Burrowmount to see which was correct - turns out the first tank or two at 25:1 is fine for running in, then back to 40:1). One last log to chop and we're done for the weekend - the recoil starter handle comes away in my hand. OK, so the knot probably came undone, so I took the cover off and no, the cord had been cut through (presumably by the spring) and the starter had sort of self destructed. Anyway, another email to Burrowmount and a very quick reply to say that they were escalating it to their engineers. Three days later and a complete new starter arrived in the post.So what can we conclude? For the price, don't expect Stihl quality and reliability, but that goes without saying. Chinese QA still seems to be a bit of a lottery, but these guys have the back-up to make up for any quality issues in the products. The other kit from the same supplier is fine, and having sorted it out, I have no reason to think I should have any more problems with this one. Overall, a great set-up with absolutely superb back-up and customer service.
13 people found this helpful
Show Less
Show Less
3 years ago
C. Andrews
Reviewer
5/5
Elegant, fabulous, mesmeric
We wanted a larger, attractive patio heater and this ce...
Show More
Show More
rtainly fits the bill. It came on time, early in fact and after we had checked everything was in the box and intact (it was) we chickened out of assembling it till the following day. In fact we needn't have worried as the video of the assembly, recommended by the seller, made everything much simpler and we had no problems. The end result was most attractive and enhanced our seating area brilliantly. We had one issue on lighting the heater initially: we contacted the seller and their response was superb. A new part was sent out immediately and this we fitted and all was well. The flame effect, particularly at night is entrancing. We highly recommend both the heater and the seller.
Show Less
Show Less
3 years ago
TEODOR CORNILA
Reviewer
5/5
Quality
3 years ago
Glen k.
Reviewer
5/5
Quality
Brilliant product
One person found this helpful
3 years ago
Roy Holliday
Reviewer
4/5
Would have been much more to my liking if it had been lighter
The weight of it
4 years ago
Alistair Vallance
Reviewer
5/5
Lovely patio heater
Received this product earlier than expected, had a few little i...
Show More
Show More
ssues building it but mostly just not reading the instructions properly, one cut on the finger near the end getting the cellophane off the sides, had read previously to be careful of this, the product is very big, however we are delighted with it, the heat from it is good and light from it is amazing when you put the heater up full and see the flames going up the glass, good purchase.
Show Less
Show Less
4 years ago
Theo
Reviewer
5/5
Top !
Top !
4 years ago
sartini patrick
Reviewer
5/5
ras
la vis de serrage de la seconde partie du bras est tordus sinon rien a redire
4 years ago
Toutou
Reviewer
5/5
Bien
Bien
4 years ago
Mr Simon M Raeburn
Reviewer
5/5
Incredible value chainsaw
This review is based purely on first impressions. Simple ...
Show More
Show More
to put together, started really easily, far easier than my 14” Einhell. This chainsaw is just as well made, and what amazing value, 2 bars, 4 chains, bag, toolkit, fuel bottle, funnel, face mask, specs and gloves, for the price tag you just can’t beat it. Tested it on a couple of logs of very well seasoned oak and it went through like butter. Fitted the 20” bar, nicely balanced and easy to control.
Show Less
Show Less
4 years ago
LAGOUPILLE28
Reviewer
5/5
Très bon souffleur petit mais efficace..
Appareil conforme à mes attentes avec un très...
Show More
Show More
bon rapport qualité/prixMontage très simple démarrage dès le deuxième coup de lanceur (grâce à la goutte).Niveau sonore correct pas trop de vibrations, pas très lourd, échappement arrière ce qui évite de se bruler (par rapport à d'autre qui l' ont sur le coté) Matériel de sécurité inclus : lunettes de protection, casque anti-bruit, gants...que demander de plus, il y a même une clé à bougie ainsi qu' une bougie de rechange et un bidon gradué pour préparer le mélange.Ma femme l' a utilisé sans problèmes ni fatigue.Je suis très satisfait de ce produit
3 people found this helpful
Show Less
Show Less
4 years ago